For those who are interested in learning more about social media, here are some ebooks that can get you started on your path towards social media success.

  1. Building a Social Media TeamAmber Naslund. (PDF) If you’re considering deploying a team to tackle your social media efforts, this is a great read. It discusses why you might need a team, how to assemble one, roles and responsibilities, and more. It includes a look inside Humana’s social media “Chamber Of Commerce” and how their interdisciplinary team is driving social media efforts at their company.
  2. ContentCory Doctorow. (PDF) Doctorow, one of the voices behind the blog Boing-Boing, is well-known for his opinions on technology, DRM, and the future of content. His ebook is a collection of some of his best work and is an insightful read.
  3. Customer Service, The Art of Listening and Engagement Through Social MediaBrian Solis. (PDF) Engaging with and empowering your customers as an extension of your marketing efforts isn’t new. However, in the era of social media, there are new tools and philosophies to more effectively listen and engage with customers and cultivate a more significant community, enhance your brand, build relationships, and hopefully create evangelists along the way.
  4. Fish Where the Fish Are – Mapping Social Media to the Buying Cycle,Chris Brogan. (PDF) This ebook is meant to get you thinking about how social media ties to the more traditional buying cycle. It’s a quick read that can help introduce you and your team to social media.
  5. Getting a Foothold in Social MediaAmber Naslund. (PDF) A rundown of some of the basic, fundamental elements of building a social media plan, especially directed at smaller and medium-sized businesses, but certainly consistent for companies of any size.
  6. Let’s Talk: Social Media for Small BusinessJohn Jantsch. (PDF) The latest version of Jantsch’s great book includes a lot more information about Facebook, LinkedIn, and Twitter. He also offers some thoughts on managing the social media beast.
  7. New Media and the Air ForceUnited States Air Force Public Affairs Agency. (PDF) This book shows how Airmen are using social media to stay informed and inform others. Airmen have the ability to communicate and tell the Air Force story better than anyone else. By reaching out with social media tools, they’re able to do it quickly and in their own voice.
  8. Social Media and Network Starting PointsChris Brogan. (PDF) Organizations have a lot to consider once they decide they want to jump into social networks and social media. There are many opportunities to slide off the rails, or worse, to let the effort fall into disarray. Brogan offers some thoughts based on a question he received about guidelines, a toolbox, and how to grow a community.
  9. Social Media Time ManagementAmber Naslund. (PDF) If you’re struggling with information overload and how to sort your priorities in social media, this ebook will give you some practical, actionable ideas for managing the firehose. It includes some thoughts on resource allocation and time commitments for social media strategies inside a business, as well as 9 strategies for keeping the social media monster manageable.
  10. Social Media Tips: Sharing lessons learned to help your business growJeff Hayzlett, Kodak. (PDF) CMO Hayzlett and his team put this book together to share some of their thoughts and firsthand experiences using social media for their business. Hayzlett takes the time to use social media like Twitter and Facebook because in today’s media landscape it’s vitally important to be where your customers are. Kodak has always embraced this marketing philosophy, and today that means being active in social media.
  11. The Art of CommunityJono Bacon. (PDF) Bacon is the Community Manager for Ubuntu, one of the largest open source software projects. In this book he talks about the ins and outs of building, cultivating, and managing a community from the ground up. This is a must-read for anyone interested in community development.
  12. The Essential Guide to Social MediaBrian Solis. (PDF) An executive outline of social media tools and resources needed to listen and participate, guiding PR, customer service, product development, and marketing.
  13. The New Rules of Viral MarketingDavid Meerman Scott. (PDF) The smart marketers profiled in this ebook tell you exactly how they used viral marketing and provide advice in their own words.
  14. The Simple Web: A Philosophy for Getting What You WantSkellie. (PDF) As bloggers and Webmasters, we want most or all of these things: more visitors, more subscribers, more comments, more money, more inbound links, and more people saying good things about us. Our wants aren’t in question. It’s the how that gets us. It’s the how that has us reading a dozen blogs a day, trying to find the answer (or at least a little piece of it).
  15. The Social Media Starter KitAmber Naslund. (PDF) This great book covers some of the most popular social media tools and technologies, including Twitter, LinkedIn, Facebook, and blogging, as well as some productivity and supporting tools to make social media task management easier and more fluid.
  16. What is Social Media?Antony Mayfield. (PDF) This book answers one simple question: What is social media? From iCrossing, this book runs down all the basics, from how social media is being used to providing definitions of the ever-changing jargon that personifies social media.